1-866-464-7761 (2025)

FAQs

1-866-464-7761? ›

Capital One "Customer Protection" direct line: 866-464-7761 or visit their website.

Capital One “Customer Protection” line: 866-464-7761 or visit their website.

If you receive a suspicious text message that claims to be from Capital One, do not reply to the message or click on any links within the message. Instead take a screenshot of the message and send the screenshot to abuse@capitalone.com. Be sure to include the sending phone number and the content of the message.

If a transaction on your bank account doesn't look quite right and you confirmed it wasn't made by you or another authorized user on your account—contact us immediately by calling 1-888-464-0727.

Visit our website, use the app or call us at 1-800-655-2265 to request a new debit card.

Getting calls and messages from numbers you think are spam? You can now confirm whether that number is spam with Truecaller's Spam Number Lookup! Enter the number in the search bar. Truecaller will show spam stats if it's a spam number, giving a detailed breakdown of their activities.

Please note: The transaction you want to file a fraud claim on must be posted before a claim can be initiated. If the transaction is still pending, and you suspect that someone has access to your account or debit details - please call us immediately at 1-888-464-0727.

Just text HELP to 464328 at anytime.

To receive text notifications from Eno, sign in to your Capital One online account, confirm your consent and start chatting with Eno by sending a text message to 227-898.

Credit One Fraud Alerts messages are provided to you at no cost. You will not be charged for alerts received. Message frequency varies, as they are only sent when there is suspicion of fraud. Mobile carriers are not liable for delayed or undelivered messages.

How do you know if a number is not a scammer? ›

At Intuit Credit Karma, we monitor your Credit Karma Money accounts to help you identify potentially fraudulent transactions on your account. You may receive a call or text from Credit Karma Money Fraud prevention services to verify recent transactions.

Use the *69 code to trace unknown numbers

This feature provides details of the previous caller's number and, if they're listed in a public database, their name and address. Depending on your phone service provider, *69 may include a dial-back option allowing you to return the call and find out who called you.

Account service call scams are a type of phone scam in which fraudsters spoof your caller ID to display “account services” or “cardmember services.” If you answer, scammers pose as representatives from credit card companies, collection agencies, banks, or utility providers.